FAQ
Q: What can I expect during my first visit?
A: As a new patient, you can expect to have to fill out some paperwork on your medical and dental history and your insurance coverage. Also, you’ll meet with Dr. Robinson and get the benefit of a comprehensive exam that includes necessary x-rays, intraoral pictures of previous dental work, and any potential problem areas. You will also meet with our hygienist who will assess the condition of your gums. She will design a plan of action that will promote optimal health of your gums. If necessary, Dr. Robinson may request a follow-up visit for a complimentary consultation to discuss your treatment needs.
Q: How can I find out if you take my insurance?
A: Candiss, our office manager will be happy to verify your insurance coverage and the rate of reimbursement available to you. Simply call us, let Candiss know that you would like to become a new patient, and give her the pertinent insurance information. After each appointment, we will also file insurance claims for you electronically to make the process as simple as possible.
Q: What are my payment options for dental work?
A: We try to offer our patients several options to fit their individual needs. For instance, we take cash, checks and credit cards. Many procedures can also be paid for in installments based on the number of visits required to complete treatment. We also offer a no-interest payment option for those who qualify. Our office manager, Candiss, will be more than happy to discuss these options with you in person or over the phone.
Q: What steps do you take to sterilize your instruments?
A: We focus extensively on sterilization procedures to ensure our office meets the highest standards for a medical facility. All our instruments are first cleansed, then placed in a dry heat sterilizer, which is tested for spores weekly by the Baylor College of Dentistry’s sterilization monitoring program. All instruments are individually sealed until use.
Q: Do you offer teeth whitening?
A: Yes, we do! At Robinson Dentistry, we make customized teeth whitening trays for you that are specifically shaped for your teeth, using the Venus White Pro system. Venus White Pro is a high-performance whitening system specially formulated for simple at-home use. CLICK HERE to learn more about our teeth whitening process.
Q: Do you see children as patients?
A: While we certainly can see children, we want to make sure your child is comfortable and leaves our office with a positive dental experience. However, some children may be better suited seeking care in a specialty office of a pediatric dentist. We recommend that you bring your child in to meet us to establish the appropriate rapport before we consider a pediatric referral.
Q: How many years has Dr. Robinson been practicing Dentistry?
A: Dr. Robinson has been licensed in the state of Texas to practice dentistry since 1999. After spending several years in Chicago in private practice and as a member of the faculty at the University of Illinois-Chicago Dental School, she relocated to Dallas and has been practicing in the community since 2003. In addition to her DDS degree, she also has received an Advanced Education in General Dentistry (AEGD) certificate and has completed a significant number of continuing education credits qualifying her as a Fellow in the Academy of General Denistry (FAGD). Dr. Robinson is also a former clinical instructor at Baylor College of Dentistry.